Our commitment to privacy
The Privacy Act 1988 (Cth) includes a set of 13 harmonised privacy principles that regulate the handling of personal information by Australian and Norfolk Island Government agencies and some private sector organisations. These principles are called the Australian Privacy Principles (APPs). They replaced both the Information Privacy Principles (IPPs) that applied to Australian Government agencies and the National Privacy Principles (NPPs) that applied to some private sector organisations.
Complete Bookkeeping & Admin Support is not subject to the APPs as it is not an APP entity under the Act. This is because we are defined as being a small business operator. However, although not strictly governed by the APPs, Complete Bookkeeping & Admin Support is committed to privacy, and our Privacy Policy reflects this commitment. We voluntarily choose to follow the APPs as a matter of best practice and to safeguard the personal information entrusted to us.
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date. We encourage you to check back periodically to ensure you are happy with any updates.
Information collection
Complete Bookkeeping & Admin Support collects personal information about you in the following ways:
- When you visit our site, our server may log the following information: browser type and operating system, domain and ISP.
- When you contact us via our website forms (powered by WPForms), you will be asked to provide your name, email address, and any details you include in your message. If WPForms Lite Connect is enabled, your submission may also be encrypted and stored securely on WPForms’ infrastructure, which is located outside Australia.
- When you book an appointment through Calendly, you may be asked to provide your name, email address, and, if relevant, your phone number, details of the software you use, and the purpose of your booking. Calendly stores this information on servers located primarily in the United States.
- Our website forms are also protected by Google reCAPTCHA (Invisible) to reduce spam and abuse. reCAPTCHA may collect information such as your IP address, browser details, and interaction data when you use our forms. This information is processed by Google and may be transmitted to servers located outside Australia. You can view Google’s Privacy Policy at https://policies.google.com/privacy.
- When you subscribe to receive our emails, you will be asked to provide us with your name and email address.
- When you provide personal details to a member of the Complete Bookkeeping & Admin Support team in the course of your dealings with them.
Our website may use cookies to analyse traffic, improve your experience, and tailor content. Cookies are small files
Sensitive information
We have no purpose in collecting information which reveals the racial or ethnic origins of our clients, nor their political opinions, religious or philosophical beliefs, trade-union memberships, health status, or sexual orientation. We ask that you do not provide sensitive information when using our contact forms or Calendly booking system.
Use and disclosure
The primary purposes for collecting personal information are to respond to your enquiries, manage appointment bookings, and provide our services to you. For example, we may use the information you provide us to:
- Communicate with you via email or phone.
- Manage and confirm appointments you book with us.
- Provide services to you as a client.
If a secondary purpose arises that is unrelated to these primary purposes, we will advise you of such a purpose at the time of collection.
We will not sell, rent, trade or otherwise supply to third parties any personal information obtained from you without your consent. However, please note:
- Information submitted through WPForms may be transmitted and stored using WPForms’ infrastructure in the United States if Lite Connect is enabled.
- Information submitted through Calendly will be stored on Calendly’s servers in the United States.
- Information collected by Google reCAPTCHA is transmitted to Google and may be stored on servers outside Australia.
We take reasonable steps to ensure third-party providers like WPForms, Calendly, and Google handle personal information in line with privacy standards, including through encryption and contractual safeguards.
Data security
We place a strong emphasis on the security of your information. Complete Bookkeeping & Admin Support has security measures designed to protect against the loss, misuse and/or alteration of the information under its control. These security measures include:
- Firewalls to prevent unauthorised access to our systems.
- Clauses in employee agreements requiring confidentiality.
- Appropriate security access to our business premises.
- Secure electronic systems and strong passwords.
- Security bins for the disposal of written information.
Openness
We are open with you about the kind of personal information that we collect and will update this Privacy Policy to reflect any changes as they happen.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any websites you visit through our links.
Data quality
We will take all reasonable steps to ensure that the information we have collected is accurate and complete, including providing you with the ability to make updates and corrections.
Updates and correction
You may gain access to information that Complete Bookkeeping & Admin Support has collected about you by contacting our office. You can update or correct personal information via telephone, email, online through our website, or by letter.
You may also request that we delete the personal information we hold about you, or that we limit how it is used. We will take reasonable steps to comply with such requests unless we are required by law to retain the information.
Identifiers
We have not adopted as our own any identifiers assigned by government agencies.